The FCBS course has been curated using the Chartered Management Institute (CMI) Level 5 in Professional Consulting qualification framework and is the second module students must complete in order to gain the CMI Certificate, register with the Institute of Consulting and to enable further CMI progression. This Module aims to develop the students' understanding on how a client/consultant relationship is forged and nurtured so that it evolves in a positive way. It also touches on the skills required for consultants to gain and maintain the trust of their clients.


In order to enrol in this module, students are required to have previously completed the Introduction to Consulting Essentials module and gained the CMI Award (8 credits). This can be done either through our FCBS Module 1, or externally through another CMI accredited center. Please get in touch with the team if you are looking to transfer credits to continue your learning journey through us.

On completion of Module 2 you will:

  • Understand the importance of the client/consultant relationship

  • Be able to develop and manage the client relationship

  • Be able to use negotiation and influencing skills in the client/consultant relationship

  • Accumulate 80 learning hours (35 guided)

  • Submit 3 assignments

  • Complete 5 sessions and participate in monthly live webinars

Module 2: The Client Relationship

The FCBS course focuses on developing hard and soft skills such as problem solving, planning, negotiations and managing consultancy sessions - enabling you to build successful client relationships.

  • Achieve an industry recognised qualification; CMI Level 5 Certificate in Professional Consulting

  • Evaluate tools and techniques which may be used to identify the needs of clients and key stakeholders.

  • Gain a valuable insight to the impact different organisational structures and processes have on the client/consultant relationship.

  • Identify a variety of influencing and negotiation tools, techniques and models and how they can be used in different consultancy interventions.

  • Be fully supported throughout your multimedia distance learning journey. Learn from industry leading lecturers, interactive sessions, discussion forms, 1:1 tutorial options, bonus material and more.

  • Benefit from membership to the exclusive SRM Alumni; a diverse association designed to educate, innovate and inspire it's members across industries through social events, business opportunities and relationship building.

Pricing Options

Both of the following options include the cost of registration and marking. If you would like to enrol in this course and have achieved the prerequisites, if your employer is covering this cost (including ELC's), or if you are an employer looking to enrol multiple students, please get in touch.

Course content

(Full syllabus launching soon)

  • 1

    Introduction

    • CMI Registration Information

  • 2

    Session 1: The Importance of the Client-Consultant Relationship

    • Pre-Session Reading 1

    • Pre-Session Reading 2

    • Pre-Session Reading 3

    • Session 1: Video 1

    • Session 1: Video 2

    • Session 1: Video 3

    • Session 1: The Importance of the Client-Consultant Relationship

    • Post -Session Reading 1

    • Session 1: Video 4

  • 3

    Session 2: Organisational Structures, Breakdown & Minimising Conflict

    • Pre-Session Reading 1

    • Pre-Session Reading 2

    • Pre-Session Reading 3

    • Pre-Session Reading 4

    • Session 2: Video 1

    • Session2: Video 2

    • Session 2: Video 3

    • Session 2: Video 4

    • Session 2: Organisational Structures, Breakdown & Minimising Conflict

    • Post-Session Reading 1

    • Webinar 1 Recording (Part A)

    • Webinar 1 Recording (Part B)

    • Assignment 1: CMI Unit 5032 Task 1

  • 4

    Session 3: Develop & Manage the Client Relationship

    • Session 3: Develop & Manage the Client Relationship

    • Post-Session Reading 1

    • Post-Session Reading 2

    • Post-Session Reading 3

    • Post-Session Reading 4

    • Post-Session Videos

  • 5

    Session 4: Building Rapport & Maintaining Client Relationships

    • Pre-Session Reading 1

    • Pre-Session Reading 2

    • Pre-Session Reading 3

    • Pre-Session Reading 4

    • Session 4: Video 1

    • Session 4: Video 2

    • Session 4: Podcast 1

    • Session 4: Building Rapport & Maintaining Client Relationships

    • Post-Session Reading 1

    • Post-Session Reading 2

    • Post-Session Reading 3

    • Post-Session Reading 4

    • Session 4: Video 3

    • Assignment 2: CMI Unit 5032 Task 2

  • 6

    Session 5: Negotiation & Influence in the Client-Consultant Relationship

    • Pre-Session Reading 1

    • Pre-Session Reading 2

    • Pre-Session Reading 3

    • Pre-Session Reading 4

    • Pre-Session Reading 5

    • Session 5: Video 1

    • Session 5: Video 2

    • Session 5: Negotiation & Influence in the Client-Consultant Relationship

    • Post-Session Reading 1

    • Post-Session Reading 2

    • Session 5: Video 3

    • Session 5: Video 4

    • Assignment 3: CMI Unit 5032 Task 3

    • Learner Statement of Authenticity

    • Module 2 Completion

Need to complete Module 1?

  • £695.00

    £695.00Frontier Consulting & Business Skills Module 1: Introduction to Consulting Essentials

    Enrol now
  • £1,195.00

    £1,195.00Frontier Consulting & Business Skills Module 1 & 2: Introduction to Consulting Essentials and The Client Relationship

    By completing both modules you can apply for chartered management consultant status with the National Consultant Register, awarding the post-nominals CMC.
    Enrol now